At the Glass Maze

Behind the Scenes at the Microsoft Zune Design Laboratory

Lead Designer: [Holding up an iPod] Ok, so we want to make one of these.

Associate Designer: Embrace and extend one of these, you mean.

LD: Right, right. [Nods] Right. So are we done?

AD: Well, no. We have to design it.

LD: I thought we were embracing their design.

AD: No, Jobs has good lawyers. We need to do lots of extending.

This is fun.